When I noticed this I immediately contacted Rushcard and deactivated the card. On 2/13 I noticed that I had 3 transactions to the family dollar store that totaled $356.30. Once I did that, everything went downhill. I had good experiences until I had my tax refund deposited onto my account. I have been with Rushcard for over a year. So please, do not use Rushcard if you want to keep your hard earned money I already opened a new account with US Bank and they explained the whole process about unauthorized charges and customer's accounts are secure and they have a fraud department that monitor their card's for suspicious activity, so it can be caught before someone loses money like this. If you have a Rushcard, I would strongly suggest cancelling and going to another company or even a real bank. And I was told by a rep that Rushcard would not do that, they are all loyal! HELLO! I AM SORRY, WHAT COUNTRY ARE YOU LIVING IN AND EVERYONE IS HONEST?Īnd as I sit here and type this message to call them and give them the police report number, I am still waiting 45 minutes later to speak to a rep. I called Rushcard back to try to inform them that either their systems have been compromised or someone in Rushcard is taking their customer's information and selling it to people. Then why in the world do they even have a dispute process? Why was this not caught with the first transaction when they clearly see these transactions are not even happening in the state I live in and how in the world can someone walk into a store and swipe my card when I clearly have the card in my possession? I went to the police station to file a police report and guess what? 5 other people who also have Rushcard, this happened to them as well. They did not offer to contact the Merchant to see if these transactions could be stopped, I was told I would have to do that. I am not understanding how within 6 days both cards have been compromised and a total of $700.00 have been taken for me, but this time before I can even dispute I have to let the transaction hard post to the account. Another rep who was rude would not even transfer me to a Supervisor, she actually hung up on me. I called Rushcard back again about this and once again I had to go through the process of cancelling this card and asked for a card to be expedited because this time I am taking all my money and closing the accounts. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.2/17 I received the new card and behold 3 more unauthorized transactions showed up again this time in Southgate at a Meijer's. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. See all additional business information At-a-glanceīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. A separate BBB Business Review on MetaBank is available. Unirush has advised BBB that they handle all Rushcard customer service issues and the inclusion of the Metabank reference on their web site is informational and not an additional contact for Ruchcard concerns. The Rush Card is issued by MetaBank of South Dakota. Please click here for the BBB Business Review for Green Dot. Complaints or other matters concerning Rush Card Live transactions are handled by the San Jose, California BBB. BBB contacted Unirush regarding this new business name and learned that Rush Card Live is a separate pre paid card program which is offered by the Green Dot Corporation, headquartered in Pasadena, California. In July 2015 BBB Cincinnati began receiving complaints concerning a product called Rush Card Live. Please include your first and last name, e-mail address and phone number in the attention area. If you are having problems with faxed documents reaching the business, Unirush has requested that documents be faxed to (513)247-2725.
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